Fabio Garbi

Error opening Remote Control from MobiControl v14 with SOTI Assist

Description

I'm currently trying to open the remote control to a device from MobiControl 14 using the web based option, which uses SOTI Assist.

When trying to open the connection, it returns the following error:

 

Error: WebSocket closed without sending a close frame.

 

Checking the logs, this is what it says:

 

2017-11-03 17:25:16,713 (null) 4 INFO NT AUTHORITY\SYSTEM Soti.RemoteControl.Logging.Logger Info Permission URL: https://sbimdm02.incasgroup.local/MobiControl/DeviceManagement/

2017-11-03 17:25:19,338 (null) 4 ERROR NT AUTHORITY\SYSTEM Soti.RemoteControl.Logging.Logger Error failed to start host: WcfWebSocketChannelHost

2017-11-03 17:25:19,369 (null) 4 ERROR NT AUTHORITY\SYSTEM Soti.RemoteControl.Logging.Logger Exception System.PlatformNotSupportedException: This platform does not support server side WebSockets.

   at System.ServiceModel.Channels.HttpChannelListener`1..ctor(HttpTransportBindingElement bindingElement, BindingContext context)

   at System.ServiceModel.Channels.HttpsChannelListener`1..ctor(HttpsTransportBindingElement httpsBindingElement, BindingContext context)

   at System.ServiceModel.Channels.HttpsTransportBindingElement.BuildChannelListener[TChannel](BindingContext context)

   at System.ServiceModel.Channels.Binding.BuildChannelListener[TChannel](Uri listenUriBaseAddress, String listenUriRelativeAddress, ListenUriMode listenUriMode, BindingParameterCollection parameters)

   at System.ServiceModel.Description.DispatcherBuilder.MaybeCreateListener(Boolean actuallyCreate, Type[] supportedChannels, Binding binding, BindingParameterCollection parameters, Uri listenUriBaseAddress, String listenUriRelativeAddress, ListenUriMode listenUriMode, ServiceThrottle throttle, IChannelListener& result, Boolean supportContextSession)

   at System.ServiceModel.Description.DispatcherBuilder.BuildChannelListener(StuffPerListenUriInfo stuff, ServiceHostBase serviceHost, Uri listenUri, ListenUriMode listenUriMode, Boolean supportContextSession, IChannelListener& result)

   at System.ServiceModel.Description.DispatcherBuilder.InitializeServiceHost(ServiceDescription description, ServiceHostBase serviceHost)

   at System.ServiceModel.ServiceHostBase.InitializeRuntime()

   at System.ServiceModel.ServiceHostBase.OnOpen(TimeSpan timeout)

   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

   at Soti.RemoteControl.Channel.WebSocket.Host.WcfWebSocketChannelHost.Start()

 

 

   at Soti.RemoteControl.Server.RemoteControlServer.Start(IReadOnlyList`1 hosts)

 

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1 answer 0 upvote 192 views 06 November 2017 SOTI MobiControl


1 Answer


SOTI Support 1 | posted this 06 November 2017

I have relayed your inquiry to our Technical Support Team in order for a Technical Support Agent to assist you troubleshoot remote control issue you are currently facing. 

As this issue require some live troubleshooting,Please stay tuned as an Agent should reach out shortly!

Regards,

SOTI Support

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