Matt Dermody

HTML5 / Web Remote Control in MobiControl v14?

Description

Is support for the HTML5 Remote Control deprecated in v14? I select Web-based at this prompt but it launches the desktop app instead:

Remote Control Options

EDIT: I don't think my picture attached correctly.

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4 answers 0 upvote 241 views 03 November 2017 SOTI MobiControl - Android

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4 Answers


Fabio Garbi | posted this 03 November 2017

It looks like the "old" HTML5 remote control is now handled by SOTI Assist, though I can't get it to work right now, so I'm trying to update it to see if that solves my problem.

In any case, it says that even without a valid active license for SOTI Assist you will be able to use its Remote control feature, you just can't open new tickets or use the remote control directly from an existing ticket

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IT Dept | posted this 03 November 2017

Thank you

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SOTI Support Agent 003 | posted this 03 November 2017

"HTML5" remote control has been renamed to the "Web-based" remote control and it requires the installation of SOTI Assist. Information in this can be found in the MobiControl Release Notes

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IT Dept | posted this 03 November 2017

it says you don't need an active license, so if I download the trial that should do it?

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