Is this not a proper question for a discussion forum? This forum is not going to be useful to anyone if we just get redirected to opening a ticket.
If I was experiencing an issue or bug with the product then I think a support ticket would be warranted. In this case i'm looking to see if there is any exposed configuration for expanding the Remote Control timeout. It is not timing out unexpectedly, I'm just hoping to expand the inactivity timeout if possible.