We’ve upgraded our main SOTI-Server to v14 right after the initial release.
Afterwards we had an issue upgrading our device agents because they were too old, thus we had to contact your support team.
After editing some tables in the database, and lowering the “min. required version” it was working fine and we could upgrade our Samsung device-agent’s.
However we still have some Getac devices that can’t be upgraded because the device agent is outdated thus we can't enrol any packages to them.
It’s also showing us the “yellow call sign” but after trying to upgrade we get the message “Invalid device software version (Device is not allowed to upgrade)”
Which tables do I've to edit to get the trick done again ?