Issue

On some iOS devices, an iOS application deployed using device-based Volume Purchase Plan (VPP) licensing is not updated by MobiControl.

Affects

• iOS version less than 10.3

Cause

A known iOS issue that prevents Mobile Device Management (MDM) solutions from updating iOS applications deployed using device-based VPP licensing.

Resolution

The update of device-based VPP applications is only officially supported on iOS 10.3 and greater.  If you have some devices that are on a lower version of iOS, you can either:

• Update all devices to iOS 10.3+ so that you can benefit from the ability to update their Device-based VPP applications.
• Accept that your devices running a version of iOS lower than 10.3 will have to uninstall and reinstall their Device-based VPP applications.
• Convert your VPP licenses to user-based. This is discouraged and only to be used as a last resort.