Add new agent to server
If you are using a MobiControl cloud instance, you can request Soti support team to perform the required agent injection for you. I don't know if they will charge you for the service if your server is on-premises.
The best approach now is to upgrade to newer v14.3+ MobiControl version which support self-sevice agent injection/upgrade on the web-console. Maybe you try to sort out your other problem with v14.3 quickly, get your server upgraded, and your device agent related problem is then solved for good.
Thanks for the reply.
Yeah, I think we'll need to prepare the upgrade to 14.3+ so we could use this feature. Thanks for the help.