Hello Matheus Grossi,

Thank you for your post, please provide agent version and MobiControl version

Regards,

Hey Matheus,

when you are running MC Version 14.2.xxx or higher you are able to update the android agents & plugins.

You can find this feature under "Global Settings" -> "Manage Android Agents and Plugins".

All you need is to find the manufactor "Samsung" and click "Update" and then
"Update Compatibility".

Hope this fix your problem.

Your Samsung models are J2 or J3 running Android 5 or Android 6.  You might need to use an not so recent Samsung ELM device agent.    What are the version number, build number and actve MDM API's reported in the conifguration tab of the device agent on your "enrolled" devices?

You should also provide the version and build numbers of your MobiControl server.  Not all device agent versions are compatbile with any server binary.   If your server is used to manage  other device brands/models, there might be a need to make tradeoff on either the server or the device agents or the devices to be managed.

Not updated agent version:  14.0.0.1579

Updated agent: 14.1.4.1010

MobiControl version: 14.4.4.1045

Hello Ozan!

I tried this, and it did not worked for me.

Even creating a new device add rule with the same configuration as the older one, but with updated agent, I could not fix this problem.

But thanks for the atention anyway!

Hello Matheus,

Thank you for your response, please raise ticket with Technical Support team

They might have to look into DB and check if everything is fine

Thanks and Regards,