Agent Status Disconnected on Zebra Devices

Agent Status Disconnected on Zebra Devices

Hello, 

 

I have an issue with come Zebra MC67 running Android 4.1.1 and for a few weeks I encountered the next issue: even if devices are connected to the internet ( 3G / Wi-fi) the Agent status is "Disconnected". So I can't update any app or connect to the device. 

 

Notes: 

-Other Samsung / Bluebird devices do not encounter this issue.

-Foreground script sent to a few of these devices, doesn't seem to help. 

 

Any ideas how to fix this?

4 Answers

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JVMOD@SOTI | posted this 11 March 2020

Hello Andrei,

 

Thank you for your post, please check the connectivity of DS server on MCAdmin Utility

Also, please provide agent version on the device

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Raymond Chan | posted this 14 March 2020

What foreground scripts have you tried?

 

Have you checked the low-powered mode configured on the problmatic devices?   And the regular schedule-update history of the each problematic device from the device log accessible on your MobiControl web-console?  Have such devices been out of contact with the server for very long time or after some specific time (e.g. MobiControl upgrade or hosting server patching, etc.)?

 

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Andrei | posted this 16 March 2020

Hello, 

 

I manually updated the software to Android 4.4.4 and this issue does not seem to happen again. 

Any known issues with 4.1.1?

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Randy, Saputra | posted this 22 April 2021

Hi everyone,

Recently i faced this issue too, the device is using cellular data and the user already turn ON the device.

But it show offline at MC console.

I set Doze Mode : OFF through feature control, despite this, from 80 devices, it's only show around 40-50 online devices.

It's uncomfortable because when IT helpdesk want to RC the device, user should turn off and turn on again the cellular data so device can appear online at MC console.

Anyone know what to check?

Thanks & regards,

Randy

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