Agent Upgrade Enabled - Device Action Not Available

Agent Upgrade Enabled - Device Action Not Available

Hello,

We just upgraded our on prem MobiControl server from 14.1 to 15.2

Under the device actions for each device, I am not seen "Enable Agent Upgrade" when I AM seeing "Disable Agent Upgrade"

I have verified  that I am in the correct Admin groups and have full control on all device groups 

What do I need to do to see this device action?

8 Answers

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DDMOD@SOTI | posted this 24 September 2020

Hi Evan,

 

Thanks for requesting an answer from SOTI Support!

'Enable Agent Upgrade' is available only on those devices who has older version of device agent. If the device has the latest version of device agent, then the option 'Enable Agent Upgrade' is not displayed. Can you please share the Agent Version from the Device Details tab?

 

Regards,

Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |

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Rafael | posted this 25 September 2020

Sorry for "boarding" this topic, but i have actually naerly the same issue:

We are on 15.2 and i saw that many agents are not up to date:

My Test device is up to date: 

A same "live" device is not: 

("Same" includes Device Type, Firmware an so on)

The folder settings are set: 

What makes me a bit confused it that on the devices following is "set":

Is there something additional to do?

As Evan already told before there's no "Enable Agent Upgrade" in Device Actions, only Disable.

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ANKMOD@SOTI | posted this 24 February 2021

Hello  Evan and Rafael

Hope you both are doing great !!

Thank you for requesting a response from Support Staff.

 

kindly let us know if the agent upgrade enabled issue is still not resolved or you still have some confusion about it.

 

We will be more than  happy to clear your query !!

 

 Kind Regards

 

Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |

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Rafael | posted this 25 February 2021

This issue is still there but if i'm right this issue is still known to Soti and should be solved with 15.3 correct?

But we decided to wait for 15.3.1 and update it then and take a look no thet after taht again.

 

And for the "automatic" upate, we just got the information from Soti, that the agent has to be in the managed google play and added to a application catalogue rule.

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ANKMOD@SOTI | posted this 26 February 2021

Hello Rafael

Greetings 

Thanks for your response

For performing any automatic update to android enterprise agent , you are absolutley right as at first time ,you need to push latest  agent through application catalog rule and assigned to devices as mandatory applicaion but for autoupdate  you also need to use  manage google play profile configuration and it will automatically update agent and other apps too.

Secondly for agent upgrade enabled , There were some tickets reported in the past with 14 series mobicontrol version and most of them fixed too but  to check exactly as per your version   , Kindly let us know if you have created any case in the past for working on that 

In case of any other query,please feel free to ask.

 

Regards

Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |

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Rafael | posted this 26 February 2021

We have already a case open at soti because of auito update apps not working (only sometimes, not clear why it's happening or not). We are looking for 15.3.1 and then maybe force update over night.

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Marcus Breitenthaler | posted this 26 February 2021

Hey Rafael,

when you are using Android Devices you may not will get an visible " Update Agent" Button.

Only when you have Windows CE or WM Devices then is for very new installed MobiControl Version an Agent with the same Version Number Availble to update the Device.

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ANKMOD@SOTI | posted this 26 February 2021

Hello Rafael

Thanks for your response 

Adding to the email conversation , once the device checks-in, it will receive the payload that we sent through app catalog , which will set the app-update to auto. This happens instantly.

Now the playstore checks for the update once every 24 hours (As per the time zone) and then updates the application.

So essentially the update can happen anytime in the next 24 hours once device receive the "Managed google play" payload. Also once the offline devices comes back online they do a check-in automatically.

Secondly for some devices if it is not working then there can be a permission issue or i would say  mainly some restriction present on device end either in form of profiles or  google play protect is blocking it to install etc  which also needs some advance troubleshooting to check on those devices.

Since you are waiting for your testing with next mobi control release so kindly let us know if you come across any issue.

 

Also, if any of  post has helped you in addressing your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

Regards,

 

 

Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |

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