Agent Upgrade from Play Store affecting another app's settings

Agent Upgrade from Play Store affecting another app's settings

Hi

Samsung XCover 4 running Android 8. 

Android Enterprise build

Server version 14.1.4.1693

Agent version 13.6.0.x being upgraded via Play Store update to 13.7.2.1015

I've had 3 cases in as many days where people have updated the MobiControl agent via the play store - it's been amongst other updates like Maps so they have updated them all - and it has wiped the configuration settings of another app.  

The affected app is installed from the Play store via Application Manager but that's the only link between the two.  

Has anyone ever come across a scenario like this before whre updating the agaentand is there anything that can be done to mitigate against it?  This app is about to be rolled out to 2000 devices over the coming months and I don't fancy the idea of dealing with issue on a larger scale.

 

 

2 Answers

Order By:   Standard | Newest | Votes
Matt Dermody | posted this 17 May 2019

Are the other apps that are installed via Managed Play using Managed Configurations or are they configured in some other way? Were those apps themselves updated around the same time?

  • 0
  • 0
Eddie | posted this 17 May 2019

Hi Matt

Nothing that requires user configuration - Google Maps (without account) and Android System WebView are the only recent updates.

 

  • 0
  • 0

Give us your feedback
Give us your feedback
Feedback