Alert on SIM card removal or insertion on a Coppernic C-five

Alert on SIM card removal or insertion on a Coppernic C-five

I created a rule to alert by email that the sim card has been changed, removed or inserted.

I see the messages in the Alert Tab but I don't receive any email.

 

BRUNO RAME Project Deployment Coordinator / SOTI Mobicontrol Specialist

4 Answers

Order By:   Standard | Newest | Votes
Raymond Chan | posted this 26 October 2018

Is it possible that your outgoing e-mail server parameters has not been properly set up with MobiControl?   Have you ever received any e-mail from other alert rule(s)?

 

  • 0
  • 0
Bruno Rame | posted this 26 October 2018

Thanks Raymond for your reply

This is the first time so I never receive an email from Mobicontrol

What are the settings I have to check please ?

BRUNO RAME Project Deployment Coordinator / SOTI Mobicontrol Specialist

  • 0
  • 0
Raymond Chan | posted this 26 October 2018

Open and edit an alert rule, go to the  "Email" tab and click on the "Email-profiles" button.

On the pop-up panel, set up various tabs (including the outgoing mail server in the "SMTP" tab).  Finally, go to the "Summary" tab and click the "Test" button and see if any test  email can be sent out successfully.

 

Is your MobiControl server on-premises or cloud-based?   It can be more tricky if you use cloud-based MobiControl server and a google sender account and SMTP server such as smtp.gmail.com.

 

  • 0
  • 0
Bruno Rame | posted this 30 October 2018

Thank you Raymond

I checked with the IT team and we found that the server name was not correct.

All is OK now

BRUNO RAME Project Deployment Coordinator / SOTI Mobicontrol Specialist

  • 0
  • 0

Give us your feedback
Give us your feedback
Feedback