Allow Smart Switch on Samsung Android Enterprise devices

Allow Smart Switch on Samsung Android Enterprise devices

Hi,

is there anyway to enable Samsung Smart Switch on Android Enterprise Devices?

We've been trying to enable Samsung Smart Switch but until now we haven't been able to do it.
In our company we have two types of devices, ELM and Android Enterprise DO, and all of them are enrolled in Samsung Knox and managed from Soti Mobicontrol.


In our ELM devices we've been able to enable the usage of Smart Switch, but we haven't been able to enable it on our Android Enterprise devices.


We've tried to create a series of testing profiles to see if we could manage to, but still no progress has been made. We tried every option available in the "Feature controls" tab,but none of them seem to be able to enable Smart Switch.


It always shows the following message: "Security Policy restricts the use of Smart Switch".


Looking around the internet, we've found information which explains that because security policy in AE DO, every feature related to security backups are disabled by default. Nontheless, there's a way to get around the problem in Knox Manage to allow it. This makes us wonder if there's any possibility of enabling this feature in Soti Mobicontrol.

 

Our Deployment Server Version is 15.1.0.3416.

Some samples checked:

SamsungMdmV57, Samsung RC v1, Samsung KNOX v2.4, Dispositivo de Trabajo Administrado
SamsungMdmV57, Samsung RC v1, Samsung KNOX v3.3, Dispositivo de Trabajo Administrado

 

 

2 Answers

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Raymond Chan | posted this 31 May 2021

On Android Enterprise platform, you can use App-Catalog rule to deploy Samsung "Knox Service Plug-In" app to your devices  with the AppConfig parameter related to "Allow Smart Switch" enabled.

 

 

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Ximo Serra | posted this 16 June 2021

Hello Raymond!,

 

Thanks a lot for the reply!

We followed what you told us to do and it worked perfectlly, we were able to use smart swich and also dissable it and enable it at will.

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