Android 9.0, stuck on "waiting for screen" when remoting in

Android 9.0, stuck on "waiting for screen" when remoting in

Agent version: 13.6.0.1114

Remote control version 1.11.0.102

OS: Android 9

Samsung S8, new OOTB

So when I attempt to remote in, it stays here forever. I've wiped the device, reinstalled Mobicontrol, and all permissions requested by Mobicontrol were granted. Ideas?

16 Answers

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Raymond Chan | posted this 25 April 2019

To solve your problem, you probably have to find out if the problem stems from the device firmware, the device agent, Soti Assist (for html5 remote-control session), your network configurations, your deployed profile/configurations, or other factors.

 

Did you experience the same problem with classical non-html5 remote control session on the same device?

 

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boston019 | posted this 25 April 2019

Classical non-HTML5 remote session? I just do remote sessions through the SOTI console. Do you mean just a regular browser? I can't reach it via browser using the IP.

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Raymond Chan | posted this 25 April 2019

I meant a non-html5 remote control session that needs a plug-in to be installed on the Windows-based computer requesting the RC session.  If you are new to MobiControl and you are running v14.x, maybe you have previously chosen the option not to prompt you for the type of remote-control session to be opened.   If so, you can change that option by clicking "Preferences" menu item near the top-right corner of your v14.x web console.

 

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boston019 | posted this 25 April 2019

Ah ok. No, I always do the plug-in remote session. I get kicked out of the web console if I used the web-based version.

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Anil | posted this 29 April 2019

We are also facing same issue . as per soti this is remote library issue from Samsung . any third-party remote tool will not work I installed team viewer that is also not working.

 

 

 

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Chris R. | posted this 29 April 2019

I am having this same issue with Samsung TabeE device using Agent Version 13.6.0.1844.  Device is running Android 8.1.0.

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Chris R. | posted this 29 April 2019

I am having this same issue with Samsung TabeE device using Agent Version 13.6.0.1844.  Device is running Android 8.1.0.

 

 

 

Well I found an alternate thread with reference to 8.1.0.  Not sure if this helps or not for 9.0.

 

https://discussions.soti.net/thread/how-to-fix-remote-control-waiting-for-screen/

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Chris R. | posted this 29 April 2019

My device shows no software updates are available so I'm not sure how to get latest firmware updated?

Stats from my device:

Model:  SM-T387AA

Android Version:  8.1.0

Kernel Version:  3.18.71-14310737

Build Number:  M1AJQ.T387AAUCS1ARL1

Android Security Path Level:  December 1, 2018

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RTMOD@SOTI | posted this 01 May 2019

Hi Chris !

Can you please check your device for updated today, as Samsung has released some firmware over AT& T carrier yesterday.

Thanks !

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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boston019 | posted this 06 May 2019

Closest post to a solution. Fundamentally Mobicontrol is not currently compatible with Android 9. ¯\_(ツ)_/¯

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RTMOD@SOTI | posted this 06 May 2019

Hello Boston,

I informed Chris about 8.1.0, that Samsung had some issue with Remote control Library and they have fixed it in new firmware.

For Android 9, MobiControl is fully compatible with new agent 13.7.1031

Thanks!

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Mikhal | posted this 28 June 2019

Hello Boston,

I informed Chris about 8.1.0, that Samsung had some issue with Remote control Library and they have fixed it in new firmware.

For Android 9, MobiControl is fully compatible with new agent 13.7.1031

Thanks!

Hi,

 

I have similar issue with Android 9 tablet.

Mobicontrol 14.2

Agent version: 13.6.0.1257

Remote Control Version: 1.11.0.102

Model: T515XXU1ASEH

 

When remote controlling the tablet with legacy plugin I can see the apps, data, but screen is not loading with "waiting for screen" message. Is there something we can do to fix this?

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Matt Dermody | posted this 28 June 2019

Not Samsung, but I can confirm that MobiControl is compatible with Android 9.0 and Remote Control on Zebra devices:

 

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Cappie | posted this 22 August 2019

I have Android 9.0 installed on MotoG6 Play Device that is only offering a "Remote View" not remote control option and Agent Version "13.8.0.1047" installed on the device.  Any idea how to work around this and get "Remote Control"

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Matt Dermody | posted this 22 August 2019

How is the device managed? AE or DA? Work Profile or Work Managed? I'm assuming you just need the OEM AE Plugin for RC.

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Cappie | posted this 22 August 2019

AE and Work Managed Device

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