Android device fail to finish enrolling, partially enrolled then failed

Android device fail to finish enrolling, partially enrolled then failed

We have a Samsung S8 that fail to finish enrolling due to Mobicontrol crashing, we then deleted the phone from the server.

However the mobicontrol app just keeps crashing on the phone.

We can't factory reset from the phone setting due to policy and we can't manage the phone either from Mobicontrol server.

right now, the phone is basically unusable for us.

anything else we can try?

 

thanks,

 

4 Answers

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Raymond Chan | posted this 11 April 2018

Do you remember what MDM policies you had previously deployed to the device before it was deleted with your web-console?  

 

Have you tried booting your device to recovery menu or safe mode?

 

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Ming | posted this 11 April 2018

we have many groups for policies, we have a good idea which group it was enrolled under. I had a thought of giving that group policy to enable factory reset but would it work since the device is no longer enrolled? also mobicontrol app just crashes on the phone.

 

we tried recovery mode but it does not allow factory reset either due to MDM

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Raymond Chan | posted this 11 April 2018

No new policies can be further deployed to the device now.

 

 

-  Is there any boot-up password set up?  If so, try to input incorrect password 20 times to force a factory reset. 

 

- Did you try booting the device into safe mode?   If so, check if you can  directly force a reset.

 

- What policies were set in the device group it was enrolled under?  Need the information to analyse what loopholes you have left out or anything you set that might cause the "crash"

 

- What is the Android firmware version on the device? 

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Ming | posted this 11 April 2018

Hi Raymond,

 

Thanks for all the suggestions.

i end up just using Google Find My Device to factory reset it.

 

-  Is there any boot-up password set up? I have the 15 attempt fails setup but it doesn't factory reser it

- Did you try booting the device into safe mode?   I tried that, says MDM does not allow it.

- What policies were set in the device group it was enrolled under?  Loop hole found - google find my device

- What is the Android firmware version on the device?  7.1

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