Android devices always showing as offline
What device model(s)?
What management style (Work Managed-AEDO, Work Profile, DA)?
Do you have Feature Control enabled with Doze Mode disabled?
Do you have the connection type set to persistent?
Device Models are: Samsung J5 / J6 / A20e / A40 / S10 / Tab S4.
They are all work managed devices, there is a feature control on with Doze mode disabled, and the connection type is set to persistent.
Try to send the following script to your Samsung devices:
Thanks for requesting a response from SOTI Support Staff!
The reasons, Android devices always showing as offline but they are connected to the server is due to search issue or thread count.
1. Look for MobiControl Search Sync Interval and increase the integrity to 100%| Completed
2. Please try increasing CPU/threads on the MobiControl Administration Utility > Deployment Server on MobiControl server.
One of these methods should actually help you in getting all the devices online.
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