Any way to cancel a Wipe action on an Android Plus device that has been and remains offline?

Any way to cancel a Wipe action on an Android Plus device that has been and remains offline?

The device was stolen and a Wipe action was initiated while it was offline. A few hours later the device was recovered and remains offline. Is there any way to cancel the Wipe action?

6 Answers

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Eutronix SUPPORT | posted this 08 March 2021

Restarting the Deployment Server should cancel any pending scripts send to devices, at least that was the case in version up till Mobicontrol 13, not sure if that's still valid. 

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Tracey Spoon | posted this 11 March 2021

Soti support says that yes, as long as the device remains offline the command will stay in the queue and can be deleted from the queue. I'm now trying to get an answer as to whether I can do that or it has to be done by Soti support.

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RRMOD@SOTI | posted this 16 March 2021

Hi Tracey ,

 

Thanks for posting in SOTI CENTRAL.

 

I would like to inform you that if the device is offline then, all the scripts gets queued and executes once the device come online.

These queued scripts stored in the database. You can view these pending scripts in the Shared File Browser in the webconsole as mentioned in the path below and one can delete these scripts if not needed. Please refer to the steps below to access and delete scripts in shared file browser.

 

  • Go to Global Settings 
  • Navigate to Sitename , Launch "Shared file Browser" by SHIFT + CTRL + CLICK .
  • Select File type as Script file.
  • You will able to see all the queued scripts there, Export the CMD file according to the Last update.
  • Open the CMD file in Notepad ++ and delete the script from the shared file browser if not needed.

 

 

 

 

 

Also, if this post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

 

 

Kind Regards, Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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RRMOD@SOTI | posted this 19 March 2021

Hi Tracey,

 

Following up on this thread, were you able to resolve the issue? If yes, I would like to know what were the steps taken to resolve the issue and I can mark that "as a Solution.".


Kind Regards, Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Miles | posted this 19 March 2021

Is there a way to know which file goes with which devices?

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Tracey Spoon | posted this 19 March 2021

I'll check with our customer. The device was replaced with a spare originally and I'm not sure what has been done with the device at this point. If it hasn't been factory reset I'll attempt the solution provided and will post the outcome.

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