APK upload and Antivirus issue

APK upload and Antivirus issue

Hi

Just wondering if anyone is running on-prem mobicontrol and have any recommendation on exclusion/setting for their antivirus software?

The issue I'm having is that when uploading a new APK file to the app catalog in mobicontrol, depending on the APK as it doesn happen to all APKs, i get a timeout error were it says "Data is temporarily unavailable" and fails to upload.

Further investigation with Soti Support we have found it to be the Antivirus on the server causing the issue. Unfortunately soti support has no recommendations on what can be changed or excluded in the antivirus to let the APKs go thru as this is a third-party app. And we cant turn off the antivirus completely either for obvious reasons.

They have suggested work around like setting APKs as packages but again not ideal.

 

Anyone got any ideas on were or how APK files are uploaded and what folders we could try excluding from antivirus scanning to get this working?

 

Antivirus: Kaspersky server 10.1

Mobicontrol v14.2

OS: Win Server 2012r2

CPU: 2.2hhz Quad

Ram: 16GB

  • 6 days ago
  • SOTI MobiControl
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