Hello,

which command to you use on your lockdown for to open this app ?

launch://package name ?

thanks

Hi Christophe,

I used the bundle id - Launch://com.microsoft.msapps

Are you using Android-Enterprise device agent or OEM specific Androd+ device agent?

What are the version and build numbers of your MobiControl device agent?

What about those for your MobiControl server?

Is your problem specific to  Microsoft PowerApps or the same for any apps in kiosk mode?

I've just done a quick test with Microsoft PowerApps in lockdown menu on my Samsung test device running AE device agent.  I just use "launch://com.microsoft.msapps".  When tapping on the kiosk item for MS PowerApp,  everything works perfect and I can see the page prompting me to input my email account (which I don't have for logging in to use this non-free app).

Hi Raymond,

Please see below.

Are you using Android-Enterprise device agent or OEM specific Androd+ device agent?

Android-Enterprise device (TC57 device)

What are the version and build numbers of your MobiControl device agent?

Agent version: 14.4.3.1074

What about those for your MobiControl server?

MC version: 14.4.9.1034

Is your problem specific to  Microsoft PowerApps or the same for any apps in kiosk mode?

Yes, specific to Powerapps. I also tried to add the Powerpoint and same issue. The other apps work fine.

I tested as well in a Samsung tablet and it works fine. It opens the PowerApps screen from the lockdown. 

Thank you.

Hi Kristine,

Have you used Zebra MX or Zebra OEMConfig app to configure anything special on your Zebra TC57 device?

Also, I suggest you to try on more device brand/model and see if the problem is specific to Zebra TC57.  If so, you probably need to open an official support ticket with Soti and/or Zebra, as the problem may be related to some firmeware implementation specific to the device.

We're also seeing the same issue in Honeywell CT60 devices so I might take this with SOTI.

Thank you. 

Hi All! We opened a case with SOTI and we were advised that it could be a development case so we were asked to gather logs. However, we opted to test further and we found out that it could be related to the lockdown template. When we used a different lockdown template, the app is opening correctly. It seems that the template is limited to 8 icons only and beyond that (which it will be at the very bottom of the screen, whatever app it will be), it will redirect to screen of the app above it.

So I will look further into the template and update as required.

Thank you all. 

I'm surprised to hear that you have an 8-icon limit on your devices. Please check again carefully.  It might be something else.   Over the years, I have successfully configured many lockdown menus with 40+ icons on different brands of devices without any problem.

Sorry, it's not really the limit but the tags in the customized template. Apparently, the same MCLink# was used in several rows, which is why PowerApps was redirecting to another app. 

The issue was caused by the customized lockdown template that was used for the lockdown. Apparently, in the html file, the same MCLink# was used for the several lines and thus resulting to the app located on that position to redirect to another app.

e.g. 

<div class="row">
<ul>
<li><A href ="<MCLink1>"><img src="<MCExeIcon3>" onerror="this.style.display='none'" /><div class="txt"><MCDISP3></div></a></li>
<li><A href ="<MCLink2>"><img src="<MCExeIcon4>" onerror="this.style.display='none'" /><div class="txt"><MCDISP4></div></a></li>
</ul>
</div>

<div class="row">
<ul>
<li><A href ="<MCLink1>"><img src="<MCExeIcon3>" onerror="this.style.display='none'" /><div class="txt"><MCDISP3></div></a></li>
<li><A href ="<MCLink2>"><img src="<MCExeIcon4>" onerror="this.style.display='none'" /><div class="txt"><MCDISP4></div></a></li>
</ul>
</div>

The MCLink# should have been the same as the number in MCExeIcon and MCDISP.

I updated the template and now it's working correctly.