Application Run Control : black list browser chrome on android 7.0

Application Run Control : black list browser chrome on android 7.0

Hello all,

we work with server version in 13.3.3454

my device is zebra tc 75x and the mobicontrol client is 13.5.0 build 1677

I have one device on android 6.0 and a new device on android 7.0.

 

I have a profile with application run control.

On this profile, I have black list com.android.chrome and apply this profile on my two devices.

On android 6.0 chrome is well black list 

On android 7.0 chrome is still there ...

 

Anybody knows how I can black list chrome on android 7.0 ?

 

thanks

6 Answers

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Raymond Chan | posted this 13 February 2019

I don't have hardware nor server of similar versions as yours.  However, the usual debug flow I would take is to find answers to the following questions: 

 

- What is the status of the profile reported in the web console for the Android 7.0 device?

 

- Did you enable any filter option(s) in  your profile? 

 

- Are there any log entries related to the assigned profile to you Android 7.0 device?

 

- Is the problem repeatable on another TC75X running Android 7.0? 

 

- Have you tried using v13.5.1 or v13.6.0 Zebra device agents on your Android 7.0 device?

 

- Have you tried Android 7.x devices of other brand?  (Your server version (v13.3.0.3454) is a bit old and can be the problematic for managing some Android 7.0 device.)

 

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christopheBERNARD | posted this 13 February 2019

Hello Raymond,

thanks for your comment.

 

The status of the profile is : Installed

If I right click on device, select action, view log entry I have this (sorry no possible to copy paste):

 

not blocking package, is in never block list com.android.chrome

 

But I have add this app into the application run control > black list

 

We have buy more than > 100 new devices on android 7.0.

We work only with zebra tc 75x.

 

I have unpackage a new one, and test with mobicontrol client 13.6.0 build 1476 but same result ...

Chrome is always here ...

 

Yes, the server version it's on old version and we hope to migrate in a few weeks.

 

Any idea perhaps that I can try ?

 

thanks 

 

 

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Raymond Chan | posted this 13 February 2019

Are you using Android+ or Android Enterprise agent?

 

Do you also have any profile with kiosk mode/lockdown menu deployed to the device?

 

Have you tried going to device's Settings->App Manager->Chrome  and made any attempt to disable it?  I think some Android 7.x+ device model have Chrome always included so that the webkit rendering engine codes inside can be re-used and callable by other modules and apps.   

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christopheBERNARD | posted this 14 February 2019

Hello raymond,

we used android + 

Actually no lock down is installed.

 

If i try to delete the chrome app, it's always there :) :) 

 

But Yes it's possible by setting of the device to disable chrome app ..

and after it's not available in the list of app ...

 

it's a possibility but i'm not sure that our technicien will be happy about this way ..

More than 100 devices ..

 

I will try perhpas with stage now and create a bar code ..

 

if you have another idea ..

don't hesitate ...

 

thanks

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Anil | posted this 19 February 2019

you can try manual blacklist .

Script: manualblacklist add <Chrome Package>

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christopheBERNARD | posted this 19 February 2019

Hello all,

@anil -> yes i have read this last week on this link

https://discussions.soti.net/kb/unable-to-blacklist-chrome-via-app-run-control/

 

but after i have do this on a device under android 7.0 i shut off the device and start again ...

But the device NOT Start ...

 

i have a client mobicontrol on version : 13.6.0 build 1476 normally it will be work ...

 

I going to send a mail support to soti and see the response ..

 

thanks

 

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