Application Run Control - device settings

Application Run Control - device settings

Hello,

 

I have around 250 Honeywell CT60 units. When adding com.android.settings to blacklist, the unit will not start up again after I turn it off. It is stuck on Honeywell start/boot screen, and I have to Factory Reset the unit to get it on again. I blaclist many other apps, but it only crashes when I add settings to blacklist.

 

My mission is to prevent the user of the unit to access settings on the device. I used this controll earlier, but after i updated Soti to the latest version, the CT60 crash. So its working on the unit, but not on the version of Soti im running I guess

 

Any idea what to do? 

 

Tried on Android 7.1.1 and 9. same result.

Soti MobiControl 15.1.0.3413

9 Answers

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JVMOD@SOTI | posted this 23 April 2020

Hello HelVan,

 

Thank you for your post, please provide MobiControl agent version?

 

Kind Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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HelVan | posted this 23 April 2020

Hello,

 

Agent version is 14.1.7.1117

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JVMOD@SOTI | posted this 23 April 2020

Hello HelVan,

 

Thank you for your quick response, do you have lockdown profile pushed on the devices?

 

Kind Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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HelVan | posted this 23 April 2020

I dont use lockdown profile, only Authentication and Application run control.

 

I tried to use lockdown profile when this problem occured, but the I had a problem with an in-house application that needs to be restarted often when switching applications. I tried to add "script://kill_application package name" on lockdown screen but got an Script error on that choice, so that is not working either at the moment. 

The best option is to use application run control, but I really dont want the users to access "settings"

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JVMOD@SOTI | posted this 23 April 2020

Hello HelVan,

 

Thank you for your response, devices are enrolled as Android Plus or Android Enterprise? I will try to find script and will get back to you at earliest.

 

Kind Regards, 

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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HelVan | posted this 23 April 2020

Android Plus

 

Thank you!

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JVMOD@SOTI | posted this 23 April 2020

Hello HelVan,

 

Thank you for your response, please try below script - 

Manualblacklist add "bundle id of the app (find this in Application tab of the device)"

Manualblacklist on

 

Let me know if this works for you.

 

Kind Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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HelVan | posted this 24 April 2020

The same happend again. THe CT60 is stuck on the Honyewell boot screen.

 

I might go for Lockdown if its impossible to blacklist com.android.settings.

 

But the I need a working script to restart or kill application. So the user has a choice to restart or close the app on the lockdown screen.

As I mentioned earlier, the one I tried didnt work : script://kill_application package name

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Turzik | posted this 07 April 2021

Hi,

I've the same problem with Zebra TC56 (Android 8.1) which is registered to COBO Android Enterprise. Lockdown isn't used because recent task list doesn't work on this android version. So I need to disable settings. When I disable Settings the device can't to start up after restarting the device. Do you have any idea?

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