Bug Report Agent Upgrade Settings on 14.4.2

Bug Report Agent Upgrade Settings on 14.4.2

U cant differentiate agent upgrade settings for device classes anymore.

So when changing the agent update settings for example "allow only when connected to lan" it gets changed for all device types (android, windows mobile 6.5 etc.).

Can some1 crosscheck this with their environment?

Kind Regards

Kind Regards John

5 Answers

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HKMOD@SOTI | posted this 23 September 2019

Hello John,

 

Are you referring to Agent and Plugin Upgrade settings? 

Kind Regards, Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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John Doe | posted this 24 September 2019

Yes thats what i ment.

I mean you are able to switch between devices right here:

 

 

So the settings made should be just directed to that device type i thought.

Acctualy it gets changed for all device types using the "same" setting, although its differently named for android and WEH legacy devices too.

 

if you need further information let me know.

kind regards

john

Kind Regards John

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DDMOD@SOTI | posted this 25 March 2020

Hi John Doe,

 

Thank you for bringing this into our notice! This is an unexpected behavior on most of the MobiControl builds.

Can you please create a case(click here) with the same information, to fix this issue on upcoming builds of MobiControl?

 

Regards,

Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |

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John Doe | posted this 25 March 2020

Hello,

will open a support - ticket in the evening.

 

Kind Regards John

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JVMOD@SOTI | posted this 30 November 2020

Hello John,


Following up on this thread, did you created the Technical support ticket? were you able to resolve the issue? If yes, I would like to know what were the steps taken to resolve the issue and I can mark that as a Solution.


Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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