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Can't Enroll Samsung Xcover Pro 2

P
Pete
enVista LLC (End User)

I am trying to enroll a Samsung x cover pro 2 via afw but once I enter my enrollment id into mobicontrol. I will get: Enrollment Failed. Please retry or contact your system administrator. 

I have tried enterprise and plus with the same result have also tried both google play install and from the website. I believe it has something to do with Knox as I never have this issues with my zebra's only with Samsung's and only every once and a while.

Currently on V14.1.8.1064

enrollment samsung enrollment-issue samsung-knox samsung-xcover-4s
4 years ago
Android
ANSWERS
C
Christophe
4 years ago

Hello,

i'm not expert but which version of mobicontrol do you use ?

Also, you can check perhpas the log in the console DSE / DS Log ...

if your device has an android version > 7 it's only possible to enroll with android entreprise.

thanks

J
JSMOD@SOTI
4 years ago

Hi Pete,

Thank you for posting on SOTI Central.

Are you still facing issues with this? If so, please check the OS version of the device as this article might explain why enrollment is not working: Android 10 SHA-1 Deprecation (soti.net)

Kind regards,

RC
Raymond Chan Diamond Contributor
4 years ago

What are the Android firmware versions running on your Samsung x cover pro 2  and Zebra devices?

Are you using a Soti cloud instance or an on-premises MobiControl server instance?  For the latter case, are you using an FQDN for your device-management-addess and do you have any paid SHA SSL certificate bind to your Deployment Server/Web-Console services?

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