Can't sync with VPP - "Internal Error Occurred"

Can't sync with VPP - "Internal Error Occurred"

Has anyone else have this issue? I saw a KB article that the version we were on (14.4.4) can cause that so we updated to the latest build (15.1.2) and we still get the error. Also noticed this in the Management Service logs.

3 Answers

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Mike Shouppe | posted this 03 August 2020

From the Management Log:

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Allen Foster | posted this 07 August 2020

Do you have any B2B apps in your Apple Business Manager assigned to your SOTI VPP instance?  If so and you are not running 15.2 or 14.5 of the mobicontrol server then that is the issue.  I had a similar issue and was able to clean out those B2B apps to resolve.  However my understanding is there is a fix in both 14.5 and 15.2 for this issue.

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Adil Katchi | posted this 10 August 2020

Hi Mike,

 

Please see this Knowledge Base Article for a resolution.  You'll need to upgrade to v15.2.0.

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