Can't upgrade agent over the air

Can't upgrade agent over the air

Hi,

 

I want to upgrade our Galaxy Tab S4 devices from ELM version 13.7.5 to 14.0.0 the agent upgrade is enabled on the server (ver. 14.1.3.1587) however, when I click on "upgrade agent" the site says "The action cannot be executed because the agent is already compatible"

 

Got any suggestions here?

 

Thanks in advance

7 Answers

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Ravikant Mishra | posted this 03 December 2019

Mobicontrol Server 14.1.3.1587 was released on 30th April 2018 and Agent 13.7.5 on 3rd July 2019 so it's most likely agent in DB will be lesser version than 13.7.5 hence it's throwing "agent is already compatible" message. 

If you need to upgrade the agent to ver. 14, you can either manually injection the 14.0 agent in DB or use file sync method (recommended) to upgrade the agent on devices

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Ashley Dodd | posted this 03 December 2019

Hi Ivan,

 

As responded in your other thread, Try going to Manage Android Agents and Plugins within the legacy console.(Legacy Console -> All Platforms -> Servers -> Global Settings -> Manage Android Agents and Plugins). You should then be able to manage your Samsung agent

 

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Ravikant Mishra | posted this 03 December 2019

Not sure if Mobicontrol 14.1.3 has this feature. If it is, then yes it's the perfect way to get the latest agent available at SOTI website.

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Ivan Keri-Nagy | posted this 04 December 2019

Hi,

 

unfortunately I do not have this feature, I should mention that We use mobicontrol Cloud, so I do not have access to the DB...or at least I don't know how to do it :)

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Ivan Keri-Nagy | posted this 04 December 2019

Could you please explain the file sync method to me?

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John Doe | posted this 04 December 2019

SOTI Support has to do an Agent Injection with you.

They will update and reference the new device agent in the db for you and then you will be able to upgrade your devices.

The other possibylity for u is to upgrad to version 14.45 and use the agent upgrad feature that was implemented.

Kind Regards John

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Ravikant Mishra | posted this 04 December 2019

Agent upgrade via File Sync method:

- Download required agent from https://docs.soti.net/mobicontrolagentdownloads

- On SOTI Web console, under rules section for Android+ select File Sync

- Create new file sync rule with options below:

Direction - 

Server File / Folder Name: Shared folder where you have kept downloaded agent named mobicontrolagent.apk (\\networkshare\foldername\mobicontrolagent.apk)

Target - A test device

Advanced settings : 

   Only Transmit Files When - Destination file doesnot exist

Scripts : 

After file synchronization has completed execute script: install %sdcard%mobicontrolagent.apk

Only execute if files transmitted - Checked

- check-in device or Sync-files now

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