Hi Larry,

 

Thank you for posting in SOTI Central.

 

Make sure you're utilizing the latest AE Plugin available according to the device's Android Version. Once you've done that, soft reboot the device and observe the behavior. If you still experience an issue, try the "retryrcdetection" script and let us know the results.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |