Cannot remove malware

Cannot remove malware

Hi

An application we were asked to make available appears to have been hacked and malware has been loaded into com.android.backupconfirm.  MobiControl has flagged it but it cannot uninstalled or quarantined.  The offending app (OneFile) has been removed.  

Device is a Samsung Galaxy Tab Active 2.

The device has been hard rebooted, both via MobiControl command and a physical reset of the device and in both instances the malware is still embedded in com.android.backupconfirm.

Any help is greatly appreciated.  

3 Answers

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Eddie | posted this 13 November 2018

After a 2:30 hour support call with SOTI we have managed to resolve this issue by blacklisting the relevant apps

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AJMOD@SOTI | posted this 13 November 2018

Hi Eddie,

 

Thank you for updating your post to include how the issue was resolved after speaking with technical support, this should assist others who are experiencing the same issue. 

 

I will go ahead and solution this response for you. 

 

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Eddie | posted this 14 November 2018

Can I just add, the support provided in that call went above and beyond.  Nitesh (I think) was not going to let it go until we found a solution.

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