Charts reporting No Data Available

Charts reporting No Data Available

I am gradually adding our staff to our MobiControl console and just noticed that the charts on my dashboard are showing no data.  I've tried custom and built-in charts but all say no data available.  When I first started using the console I had charts, however something happened to my account and I had to have a new one set up by support - could it be something to do with my new account?  I'm running Version: 14.4.2.1307.

 

  • 27 January 2020
  • SOTI MobiControl
  • 7 Answers
  • 0 Upvote
  • 1 Follower
  • 1.1K Views
    • 7 Answers
    • 0 Upvote
    • 1 Follower

7 Answers

Order By:   Standard | Newest | Votes
JVMOD@SOTI | posted this 28 January 2020

Hello Joanne,

 

How many devices are enrolled on your instance?

 

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

  • 0
  • 0
Joanne Love | posted this 28 January 2020

Hello, 

 

Currently 87.  I will be adding more quite quickly over the next few months as I enroll the rest of the organisation.  I had charts showing when I only had a few devices on the system, but not now.

 

Thanks

  • 0
  • 0
JVMOD@SOTI | posted this 28 January 2020

Hello Joanne,

 

Please provide screenshot of the web-console.

 

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

  • 0
  • 0
John Doe | posted this 28 January 2020

I had the same issue, reinstalling mobicontrol solved this problem for me.

Kind Regards John

  • 0
  • 0
Joanne Love | posted this 28 January 2020

  • 0
  • 0
JVMOD@SOTI | posted this 28 January 2020

Hello Joanne,

 

Thank you for sharing screenshot, this issue is related with search service.

I have created the case for you (C00398151) and someone from SOTI Support team will get back to you soon.

Please provide email id of yours to add it in the contact details.

 

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

  • 0
  • 0
Joanne Love | posted this 29 January 2020

Thank you, I have emailed Support

  • 0
  • 0

Give us your feedback
Give us your feedback
Feedback