claim back device license after delete the devcices

claim back device license after delete the devcices

hello there.

 

we recently deleted some devices from mobicontrol, but he license still take place.  how to claim back these license?

 

what is the difference between unenroll vs  delete devices. 

 

thank you  in advance

5 Answers

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RRMOD@SOTI | posted this 06 May 2021

Hi Purolator,

 

Thanks for posting in SOTI Central.

 

Please find the difference between Unenrollment and deletion of devices below:

 

Deleting a device removes it from SOTI MobiControl management and database. It is useful for devices that have been stolen or reached their end of life.

Unenrolling a device allows you refresh devices for new circumstances such as a device transfer or if you want to use another add devices rule

Unenrolling Device

Follow the steps below to unenroll devices from SOTI MobiControl management. Unenrolled devices can be re-enrolled to SOTI MobiControl using a new add devices rule. 

  1. Select the device(s) that you want to unenroll and click the Unenroll icon in the Device Actions menu bar. Click the More menu button to see the full device actions list.
  2. In the Unenroll dialog box, enable Attempt Revocation of Externally Issued Client Certificates if applicable.
  3. If applicable, click the warning message at the bottom of the dialog box to see which of the selected devices cannot be unenrolled and why.
  4. Click Unenroll.

Your device is no longer managed by SOTI MobiControl and will lose any device configuration settings that were applied through SOTI MobiControl.

Deleting Devices

To remove devices from SOTI MobiControl device management:

  1. Select the device(s) that you want to delete and click the Delete icon in the Device Actions menu bar.
  2. In the Delete dialog box, enable Attempt Revocation of Externally Issued Client Certificates if applicable.
  3. If applicable, click the warning message at the bottom of the dialog box to see which of the selected devices cannot be deleted and why.
  4. Click Delete.

Deleting a device does not wipe or factory reset the device. While SOTI MobiControl makes every attempt to unenroll when deleting devices, occasionally that is not possible and SOTI MobiControl will restore the original settings of a deleted device if it is re-enrolled and retains the same device ID. To permanently delete a device from SOTI MobiControl,  SOTI Support as the device needs to be deleted from the SQL database.

You can delete the device from the DevInfo table in the database. However, It is highly advised to take database backup and contact SOTI Support to have this procedure because making changes in the database could have adverse consequences.

 

Note: You can always check the Search Sync integrity, If  Integrity is reported  less than 100%. This can occur as a result of device volatility, and results in showing up deleted devices in the console.

 

 

Also, if this post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

 

 

Kind Regards, Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Purolator MDM Support | posted this 06 May 2021

this morning I tried to set the devinfo  -  mode value to -1 for some devices,   these licenses get regained.  

 

but after few mins,  i believe these devices still trying to connect the mobicontrol (already deleted from mobicontrol web consle) and the mode value reset to 0 again. 

 

 

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Adil Katchi | posted this 06 May 2021

Hi,

 

We have identified an issue in releasing App Store licenses when the application is no longer targeted to a specific device.  The fix is available on MobiControl 14.5.7 and 15.3.2 when it is released. 

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Purolator MDM Support | posted this 06 May 2021

just find some info regarding the mode <0 ,   i think i have to reset the value,  will try tomorrow. 

 

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Raymond Chan | posted this 06 May 2021

What are the version and build numbers of your MobiControl server?  If you can't have device license released after sucessfully unenrolling or deleting an enrolled device, I suggest you to open an official support case at https://www.soti.net/services/log-a-case/

 

The major difference betwen unenroll and delete is that the device icon still remains in the web-console after unenrollment.    Thus, after "unenroll" opeartion,  the associated device information from last communication before unenrollment, log entires, etc. are still easily accessible via the web-console.  If a device has been deleted, similar device/log information may only be read out directly from relevant tables in the MS-SQL database.

 

 

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