Cloud SOTI status pages for service monitoring

Cloud SOTI status pages for service monitoring

Are there any status pages available for cloud-based SOTI products?

  • 25 April 2020
  • General
  • 12 Answers
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    • 12 Answers
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12 Answers

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JVMOD@SOTI | posted this 27 April 2020

Hello Avshch,

 

Thank you for your post, please elaborate the requirement.

 

Kind Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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avshch | posted this 14 May 2020

Most of the SaaS providers have a status page for it's services.

Please take a look at Okta status page https://status.okta.com/ which customers can subscribe to for notifications if any Okta cloud component is experience any issue or an outage.

Thanks,

 

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DDMOD@SOTI | posted this 14 May 2020

Hi Avshch,

 

Thanks for bringing this up! I have raised a Feature request to implement the status page for MobiControl cloud services in the future builds.

 

Regards,

Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |

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Krati Dwivedi | posted this 06 June 2020

Test

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Nitesh Kumar Singh | posted this 06 June 2020

,

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Eesha Karn | posted this 06 June 2020

Test Eesha

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Support Manager | posted this 06 June 2020

Test Support Manager

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Eesha Karn | posted this 06 June 2020

Test123

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Joakim | posted this 16 November 2020

Hi there,

I'm bumping this to ask for an update as you said you have created a Feature Request. The URL that avshch shared with you is exactly what I'm looking for to get from SOTI also for my Cloud instances.

I should be able to see the load on my cloud servers hosting my instance and the health status of different things also going back in time to see peaks/historical data.

Shouldn't have the need to call or e-mail SOTI Support for basic status checks.

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JCMOD@SOTI | posted this 16 November 2020

Hi Joakim,

 

Thank you for posting in SOTI Central.

 

Each customer that utilizes a Cloud Server is hosted individually on their own isolated environment. An overall status page may not serve the end result that we're looking for here. Regarding service monitoring, we do monitor your Cloud Server 24/7 and will efficiently deal with any issues that arise on them. If you wish, you're welcome to monitor your instance via third-party tools. However, you're of course welcome to raise a Feature Request for further options via support@soti.net, and then we can assess the feasibility of that.

 

Regarding an overview of various regions, SOTI Services, and other cloud-based functions, I suggest raising a Feature Request individually for that too.

 

For individual load and various MobiControl metrics, there is potentially an upcoming feature that will tackle this within 15.3 / 15.4. I suggest keeping your eyes peeled on our release notes via https://docs.soti.net/soti-mobicontrol/release-notes/.

 

Hope this helps.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Joakim | posted this 17 November 2020

Let me copy paste your reply and let's discuss the different parts.

 

Each customer that utilizes a Cloud Server is hosted individually on their own isolated environment. An overall status page may not serve the end result that we're looking for here.

  • It is crystal clear that each instance has their own tenant (isolated environment) - However what I thought the creator of the post meant and what I mean is to have an site e.g. status.s000000.mobicontrolcloud.com - In here should we have the possibility to overview the health of DB/MS, load on CPU, DB etc. Live & Historical data

 

Regarding service monitoring, we do monitor your Cloud Server 24/7 and will efficiently deal with any issues that arise on them.

  • This could be debated since I have a mixed experience of the 24/7 monitoring. Can you please share with me what it is SOTI actually monitors on the Cloud servers and what kind of actions you efficiently deal with that might arise? 

 

If you wish, you're welcome to monitor your instance via third-party tools.

  • Can you please elaborate?

 

However, you're of course welcome to raise a Feature Request for further options via support@soti.net, and then we can assess the feasibility of that.

  •  As you, SOTI themselves wrote that they raised a Feature Request on this topic. Can you not add my comments, feedback to this?

 

Kind regards

Joakim

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JCMOD@SOTI | posted this 17 November 2020

Hi Joakim,

 

Thank you for the follow-up. I will proceed similar to your formatting.

 

Reply 1 - That makes it more clear. Regarding Cloud Servers, SOTI manages the environment. A status page that details this information in this manner would need to be raised as a Feature Request. I will cover that further shortly.

 

Reply 2 - The monitoring is for environment-specific issues, not MobiControl specific issues. For example, if your DS loses connectivity then we investigate that promptly. All core components are monitored automatically for example: DB/MS/DSE/DS/SOTI Assist/Search Service and potentially more depending on the type of environment. To note, any issues that require approval will be raised as Support Cases.

 

Reply 3 - External monitoring such as Ping/Port monitoring, for example. 5494 is Android Agent Connection. 443 is MS/DMA/DSE. Those can be monitored externally if you wish. However, be assured that we already monitor that internally and issues such as connectivity issues are dealt with accordingly on our Cloud Servers. Ideally, you would do this for your internal environments instead.

 

Reply 4 - Unfortunately, the procedure has changed quite considerably since that post. You would need to individually file each Feature Request separately via a Support Case (support@soti.net).

 

Let me know if I can clarify anything or if you have any other related questions regarding this Joakim. Through individual Feature Requests, this helps our Product Management Team understand the needs of our customers. It's highly recommended you raise Feature Requests when applicable.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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