Connection issue during startup of SOTI MobiControl on CN51

Connection issue during startup of SOTI MobiControl on CN51

We have an connection issue for the MobiControl agent on our CN51 devices.

When the agent starts it just says "Connecting to xxx" and nothing happens, if you manually click connect it connects directly to the server. We suspect that the SIM cards data Connection is not yet ready when the agent is starting and tries to connect.

Is it possible to configure re-connect after a few seconds on the agent, or can you delay the startup?

 

Thanks / Henric

4 Answers

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Raymond, Chan | posted this 26 March 2018

Is your Honeywell CN51 running Android or Windows?  What firmware version and what Mobicontrol version/build number are you using?

 

Does the device keeps in the "connecting to xxx" state for many hours?  In principle, the device agent will retry connecting to the server (every 2 hour is the default, though you can make it more frequent by modifying the "Update schedule" advanced configuration).  Do you need the agent to get connected to the MobiControl right after you boot the device?

 

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Henric Dieden | posted this 26 March 2018

Hi,

We are running on Windows mobile 6.5

FW: 2.11.04.0007

Soti: 12.1.0 (version)

 

We are in the middle of migrating from CN70 to CN51, and due to that it would be nice to have the agent up and running directly if you need to push out updates aso.. 

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Raymond, Chan | posted this 26 March 2018

I don't have any running v12.1 server and Windows Mobile 6.5 device to do any test, as both are a bit old now.

 

Maybe you can try to temporarily change the update schedule to every 2 or 5 minutes, and see if the agent manage to get connected in its subsequent retry.  

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Edgar Gomez | posted this 27 March 2018

Hello

I don't think you need to change the update schedule. You must check the retry interval in the connection settings of the device or group. Right click ->Advanced Settings->Connection Settings

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