delete group with device...now cannot find device..

delete group with device...now cannot find device..

Hi.

I deleted a group with one device in it.

I cannot find the device...I assumed it would show in View All Devices.

Any idea how I can find that device that was in that group?

I don't have physical access to the device.

tia.

 

2 Answers

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James Wisecup | posted this 03 December 2019

I figured this out.

I noticed "DBF141B3-9A1F-94CC-1BD0-AC737DCA85AD | 12/03/19 09:29:4 |Error Unknown device class name "

in the Deploy Server Activity report.

I then created another add device rule and set the Rule Tag = 'DBF141B3-9A1F-94CC-1BD0-AC737DCA85AD'

Then all I had to do was look in the Group that I assigned in the new Add Device Rule.

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Ravikant Mishra | posted this 04 December 2019

If you delete a group with device in it, it removes the device as well from SOTI console. 

I assume mentioned device here was Windows CE/Mobile which keeps polling server with that device class name. When you created new Add devices rule with same class name, it kind of re-enrolled. But for Android Devices it doesn't work this way, you would have to physically re-enrol the device.

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