Device Agent Upgrade / Windows Mobile

Device Agent Upgrade / Windows Mobile

HI,

 

After an MobiControl Upgrade for an OnPremise installation from V. 13.4 -> 14.4.9.1034 we get this error when we are trying to perform a device agent upgrade for a Intermec CK3.

The current agent version is 13.4.0.4164.

The log says:

Error sending file (Error sending file "\Temp\PPC_ARM_1449M_SIGN.CAB", Timed out waiting for response)

Device disconnected

Invalid device software version (Upgrading the device agent on [::ffff:10.41.139.143]:58424)

Device (Agent) checked-in

 

Any idea on how to resolve this.

 

Regards

Dan

4 Answers

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MaikStrassmann | posted this 29 September 2021

Good Morning,

 

8:26:04 AM
Warning
Invalid device software version (Upgrading the device agent on [::ffff:10.24.103.51]:51184)
 
But I think we somehow "found" the issue.
 
 
Yesterday I tried the upgrade on the device without success. From that time, the agent file was also in the temp folder. (you can see it from the legacy remote control in the shell)
I then deleted this file and clicked on Upgrade Agent again.
The file was created there again.
But as you can see, this is an Agent version from January.
The "Upgrade Agent" button seems to transfer the wrong file for some reason.

What puzzles me, however:
I then looked at one of the few devices where, amazingly, the upgrade worked yesterday.
There was also the old agent file in the folder (only that one), but the device got the latest agent version installed.


Cheers
Maik
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Marcus Breitenthaler | posted this 28 September 2021

Hey Maik, 

you have a Android Device - Dan has a Windiws CE/WM Device.

Did you get an Error Message in Logs?

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Marcus Breitenthaler | posted this 27 September 2021

Hi Dan,

 did you have checked if there is a needed Port not blocked ?

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MaikStrassmann | posted this 27 September 2021

Same problem here with Honeywell CT60. :(

Currently only updating via Script is working:   install /mnt/sdcard/Download/HoneywellMobiControl1455NewGen_1023.apk

 

 

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