Devices are constantly ringing from time to time

Devices are constantly ringing from time to time

Hello,

just a little background story:

We use certificate based wifi auth., when installing a cert without a device plugin the agent does a "ring tone" and asks the user for permission when there is no pin code set.

We set a pincode automatically via script and also the deviceplugin is installed. Now when the device gets to the Wifi-Profile it does the exact same behaviour as without a pin code and deviceplugin for a short period of time untill the device has fully installed the wifi profile and could connect to the wifi network.

 

This ringtone that comes up when the agent asks for permission i.e. cert installation now starts randomly and then device keeps ringing for like half an hour or longer. the thing is that neither wifiprofile or certificate need to be refreshed or reinstalled.

 

Has anyone of you experienced this before and what was your solution?

Running on:

Agent 14.4.4.1051

MC 15.3.1.1151

Kind Regards John

6 Answers

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JCMOD@SOTI | posted this 12 July 2021

Hi John,

 

Thank you for posting in SOTI Central.

 

My understanding is this sound is directly related to Pending Actions, what I suggest you do is restrict that Wifi / Cert profile to the following Profile Criteria. See the below as reference:

 

 

Could you try enabling this and let us know if you're seeing a difference in behavior? This should prevent the sound from occurring constantly because the conditions are met for the Certificate Profile installation.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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John Doe | posted this 26 July 2021

Hi JCMOD,

 

unfortunatley the picture you pasted isnt shown.

Can you tell me what exact criteria i have to set ?

Kind Regards John

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JCMOD@SOTI | posted this 02 August 2021

Hi John,

 

The Filter Criteria you must use is Passcode Enabled = true

 

Let me know if you need any further assistance.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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MaikStrassmann | posted this 10 September 2021

Good morning,

we have the same problem that the device makes noise regularly and wants to install a certificate.
The message comes 1x a day in the morning and as long as you confirm it, then the device is also quiet.
Otherwise it rings every few minutes.

Where exactly can I set these filter criteria for the Wifi+Cert+Authentication Profile?

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Ozan Acikalin | posted this 10 September 2021

You can set the filter criteria under Compliance Policies.

Create a new compliance policy then give it a name. In the next
step you can enter the criteria JDMOD mentioned.

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MaikStrassmann | posted this 10 September 2021

Thanks for that information.

"SOTI MobiControl 15.1.0 significantly expanded the former functionality of compliance policies."

With Mobicontrol 14.5.4.1035 on our side it is now clear that I havent seen that feature before.

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