Disable Tap to Wake

Disable Tap to Wake

We have 250 Pixel 5's we'd like to disable the Tap to Wake feature on. We have nurses that say it is being woken while they are walking around and making calls.

 

Is there a configuration profile or a script that could disable that feature.

8 Answers

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Rafael Schäfer | posted this 14 October 2021

I don't know anything like that but you could avoid that maybe with setting a (easy) pin.

This shouldn't disturb their work too much. Just an idea.

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Patrick Weber | posted this 14 October 2021

A pin isn't really possible since we are using Imprivata as their lockscreen. 

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Patrick Weber | posted this 15 October 2021

I also have a ticket out with support. Their only solution was the below command.

"

writeprivateprofstring DeviceFeature double_tap_to_check_phone 0

apply featurecontrol

 
"
It didn't work on either a Pixel 5 at the site or the Pixel 3xl I have for testing with. Any suggestion on a different command or formulation of the one they suggested?
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Rafael Schäfer | posted this 18 October 2021

So imprivata doesn't allow to set a pin via Soti or whats the problem with that (don't know anything regarding imprivata)?

Regarding the command i don't know any for now which could help here, only the more secure lock of the device via a pin or so.

 

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Raymond Chan | posted this 18 October 2021

Hi Patrick,

I've just re-checked the lastest AE device agent v15.0.0.1110, and there is no support for the argument "double_tap_to_check_phone " for the script command "writeprivateprofstring DeviceFeature ".

Did you get the script command from Soti support team or from your local reseller?  If the information is from Soti support team, please ask about which device agent version and device brand/model does the command support.

 

Also, from Google's latest online document on AE device platform, there doesn't seem to have any standard OEM independent script command defined for all supported AE devices to turn on/off double tap to wake.

 

For your current use case involving nurses,  is your concern for device-waking related to shortened day-to-day battery life before recharge, or to something else?

 

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Patrick Weber | posted this 18 October 2021

Rafael: I think Imprivata would allow a pin but it would be a prohibitive to the work flow. I'll bring it up to the requestor though.

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Patrick Weber | posted this 18 October 2021

Raymond: I received this from SOTI support, I'll see what they say about which device agent version and device brand/model the command is for. 

 

Our main concern is that the phone is making calls in thier pockets and that it is a battery drain on the phones.

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Raymond Chan | posted this 19 October 2021

Hi Patrick,

 

I'm at least 99.5% sure that there is no such script command argument supported.   Let's see what that "Soti support" guy reply to your questions.  Maybe he/she can share with you and me a video showing such command in action on a device to prove that such support really exists.

 

Anyway, returning to your concern regarding  phone devices making calls in the nurses' pockets,  I don't know if your device has MobiControl kiosk/lockdown-menu deployed (e.g. with the phone dialler as the first item).  If so, maybe modifying the kiosk item order/layout can already help to solve the problem.   It should also be possible to change the responsiveness of key-tap event

or hide the dialler in some visual object such as tab/drawer/pop-up if some advanced html/css/javascript framework (jQuery Mobile, Bootstrap, etc.) is used, though some extra programming skill on the framework is needed.

 

I also notice that some device brand has Setting options to configure options related to key wake-up or pocket-mode.  I don't have any  Pixel 5 to check if there 's any such option.  If so, you might have to manually set them on each device rather than remotely configuring such option with any MDM solution for now, as I don't seem to find in managed Google Play app store any Google Appconfig/Oemconfig plug-in app, which is the next likely approach to can have such control remotely, hopefully in the not too distant future.

 

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