try following script to get the logs in sdcard folder:

copy /data/data/net.soti.mobicontrol.androidwork/databases/settings %sdcard% copy /data/data/net.soti.mobicontrol.androidwork/app_logs/mobicontrol.log %sdcard%   I'm not sure if this was a "solution" for this case but i think so. But even you could look into these folders directly via remote control.

Current used Version: 15.3.3.1065