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Elo Touch(Model: Elo-i2-10Val) enrollement - Agent not compatible

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AK
Anders Kvisvik
AtB AS

Hi!

I got some Elo Touch(Model: Elo-i2-10Val) where it was wanted that I enrolled these into SOTI MobiControl and enrolled some software on them. First of all i tried setting up a rule which included the Elo Touch in the "MobiControl Agent Selection", with this is seems like it don't find an Agent(which is logical for my next observations). 

Futher I tried a couple of the Agents from https://docs.soti.net/mobicontrolagentdownloads/ and when enrolling with one of these the unit gets enrolled(so it passes the HW-check), but in the Device Groups it appears as "Agent not compatible". Any which have any ideas regarding this? Might it be that it isnt compatible to the server-version?

I see that the current server-version running is: 14.2.2.1170

Br.

Anders Kvisvik

FARA

agent android-agent 1412
5 years ago
Android
ANSWERS
J
JVMOD@SOTI
5 years ago
Solution
MD
Matt Dermody Diamond Contributor
5 years ago

Are you trying to enroll them with Android+ (Device Administrator) or Android Enterprise (Device Owner or Profile Owner)?

AK
Anders Kvisvik
5 years ago (edited 5 years ago)

Hi Matt,

First of all thank you for repling to me.

As long as I haven't misunderstood the terms, they are are set up as Android+(It is set up in the same way as from this guide, just as mentioned in server 14.2.2.1170: https://www.youtube.com/watch?v=7-t89RLW_FE). This method is the one I've used for my earlier devices Bluebird, Samsung and a couple of Linux agents.

Is there is another way which is more preffered way to do it with ELO? 

Br.

Anders Kvisvik

FARA

AK
Anders Kvisvik
4 years ago

Following up on some old threads I have which was laying open.

The elo devices was delivered with ELO View, so ended up on changing the devices to Android Home and everything worked out.

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