Enrollment Does not Complete on clients

Enrollment Does not Complete on clients

Hi,

I have a odd new issue on our MobiControl server related to enrollment.

We use version: 13.4.0.4167

The issues is that we cannot enroll new devices as the process does not complete on the client side.

We have tried both Android Enterprise (afw#mobicontrol + QR code) and Android Plus.

The devices does pop up in mobicontrol, but the install is not completed on the devices - therefore they kind of errors with a re-try option and in the end you come back to the page asking for Enrollment ID.

Not sure how to fix this, as it suddently occured this morning.

Anyone experienced something similar and what did you do to fix this?

 

/Dan

  • 04 August 2020
  • SOTI MobiControl
  • 6 Answers
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    • 6 Answers
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6 Answers

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JVMOD@SOTI | posted this 04 August 2020

Hello Dan,

 

Thank you for your post, please provide the following information - 

1. On-premise or server is hosted on our cloud?

2. if it's an on-premise server, please check with the network team if there are any changes done on the firewall.

3. If there is no change, please login into the webconsole -> global settings -> click on Deployment Server -> connected devices

If there are zero devices connected please let me know.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Ben Smith | posted this 04 August 2020

I don't know if 13.4 has this feature, but I experienced something like this on 15.1 for AE devices and the solution was to disable the "Enable Strict Android Re-Enrollment" under Global Settings > Enrollment Settings.

 

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Dan Andersen | posted this 05 August 2020

1: On Prem

2: No changes, the server is installed in a Azure environment

3: +2600 devices are connected.

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Dan Andersen | posted this 05 August 2020

HI Ben,

 

We do not have that option.

 

Regards

Dan

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Dan Andersen | posted this 05 August 2020

Hi Ben,

 

The problem was solved after the nightly maintenance I presume.

 

Regards

Dan

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Dan Andersen | posted this 05 August 2020

HI,

 

The problem was solved after the nightly maintenance I presume.

 

Regards

Dan

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