Enter Password for credential storage / access to keystore.

Enter Password for credential storage / access to keystore.

After rebooting device and opening application that uses certificate installed through other profile it asks for credential storage password. If I press cancel, it will ask to allow certificate after some while. If device is rebooted and left alone for a minute or two, it works just fine. Application is using certificates and Authentication profile is set. Everything also works if PIN to unlock is added.

It looks like SOTI is starting some process that allows access to keystore (only my guess). Is it possible to enable it manually, startup or through script?

One solution was to include a scripted delay when opening app from lockdown, but this seems to not be the best solution, because time it takes to set everything up differs and we would like to achieve the best startup without 3-5 min delay, if possible.

3 Answers

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AAMOD@SOTI | posted this 07 January 2019

Hi MartinsKl ,

In order to better address the question, could  you confirm if the device is enrolled as Android enterprise or as Android+ ? Also what is the agent version you have on the device and what version of MobiControl are you using?   

 

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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MartinsKl | posted this 09 January 2019

Hi,
Android + with 13.5 build 1496 on device and 13.4.0.4822 of MobiControl.

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MartinsKl | posted this 11 February 2019

Hi,

Got any suggestions how to start it or to lock down screen for some time so user canc open it manually?

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