Enterprise Android - App Catalog, One app not installing

Enterprise Android - App Catalog, One app not installing

Hi all,

 

We using Enterprise devices.  Around 8 apps download from the Managed Play Store.  All are set to mandatory.

 

The issue we are seeing now after updating the server to 15.2 is that on the first two devices staged.  One did not install WhatsApp and the second did not install Soti Surf.

 

The Agent Version is 14.1.1 Build 1050

 

Any Suggestions would be grateful.

 

Regards

Martin Doyle

6 Answers

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Matt Dermody | posted this 14 August 2020

Are all devices managed under Android Enterprise Device Owner (Work Managed) or are they Work Profile?

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Martin Doyle | posted this 17 August 2020

Hi Matt,

 

Thanks for the reply.  They are all enrolled through Google Zero Touch as Enterprise Work Managed.  We did have the console upgraded from 14.? to 15.2 last week.  Could that cause this kind of issue?

 

Regards,

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JCMOD@SOTI | posted this 17 August 2020

Hi Martin,

 

On those two affected devices, the ones that have Mandatory Apps that aren't installing. Can you run the below query (Agent Online = TRUE is not required) and advise of the results? Replace the Bundle ID, for example the 1st with the WhatsApp Bundle ID and second with the SOTI Surf bundle ID.

 

 

E.g. com.whatsapp / net.soti.surf

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Dave Rice | posted this 26 August 2020

I had a similar issue. Turned out that as the andriod version was too old the app vendor was no longer supporting versions of andriod before version 7. This meant that although the app was in the device rule it would never install on the device. to get this to work you either had to upgrade the O/S version or replace the device.

Thought this may be relevant to you if these arent the newest devices with the later andriod versions.

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Martin Doyle | posted this 26 August 2020

Hi Dave,

 

Thanks for the reply.   It seems like our issue has disappeared.  We have enrolled tens of other devices without issue.

They are running Android 8.1  

 

Must have been a bad day on the download server.

 

Regards,

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Dave Rice | posted this 26 August 2020

HA! yeah.....had those too.....glad you got it sorted anyway.

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