Error on Remote Control

Error on Remote Control

In a Zebra Device when trying to get remote control we get error "Error: Ths session has been closed. Please try again. Error Code :1000" 

 

Same time in mobile terminal we get werror that "mobicontrol keeps stopping"

 

Device Type: Zebra TC21

Android Enterprise

agent Version 14.4.1.1064

4 Answers

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JVMOD@SOTI | posted this 27 November 2020

Hello Fotis,


Thank you for your post, were you able to see the same error when trying to remote control from the web (HTML5) as well as with legacy?


Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Sergio Cretu | posted this 01 December 2020

Hello there,
I must say I'm not a professional here, but I'd like to answer anyway, since I had exact same issue few days ago.
We're currently upgrading our MobiControl Cloud Instance from v. 14.1 to 15.2 in order to make sure we can manage Android 10 devices too, just like this Zebra TC21.


I think our issue here is Plugin Version, I solved by forcing installation of Plugin. 
Basically, on MobiControl, you should click on Device, then on three dots Button and find an Option called "Install Device Plugin".
After confirming, Agent on Device should restart and once device is online again you should be able to remote control onto device.

At least, this is how I think I solved, hope someone more expert than me will be more precise.

Good luck :)

Sergio

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Sergio Cretu | posted this 01 December 2020

Hello there,
I must say I'm not a professional here, but I'd like to answer anyway, since I had exact same issue few days ago.
We're currently upgrading our MobiControl Cloud Instance from v. 14.1 to 15.2 in order to make sure we can manage Android 10 devices too, just like this Zebra TC21.


I think our issue here is Plugin Version, I solved by forcing installation of Plugin. 
Basically, on MobiControl, you should click on Device, then on three dots Button and find an Option called "Install Device Plugin".
After confirming, Agent on Device should restart and once device is online again you should be able to remote control onto device.

At least, this is how I think I solved, hope someone more expert than me will be more precise.

Good luck :)

Sergio

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Fotis Tsitsirigkos | posted this 01 December 2020

Thank you Sergio, it worked.

 

Best regards 

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