Galaxy Tab S6 (Android EnterPrise)

Galaxy Tab S6 (Android EnterPrise)

Hello everybody,

I have a Galaxy Tab S6 device, I used to install Work Managed mode for this device (factory the device then enter afw#mobicontrol code when asking for Google account entry), the device is still active work normally with the Work Managed Profile. However, I deleted the device from the SOTI MobiControl system for a while.
Today, I re-enrollment this device to connect to the SOTI MobiControl system, of course I still install the above steps, but the device no longer works with the Work Managed Profile. I ran the test by creating an Anhdroid Classic Profile and assigning it to the device, strangely enough, it worked. I still don't understand where the reason is.
Has anyone encountered a situation like this yet, please help me.

Many thanks!

 

5 Answers

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Raymond Chan | posted this 18 November 2020

Please elaborate in more details about your problem - what has been done, what is shown on your device screen, and/or what is shown in the web-console or MobiControl server log files?

 

Also, what are the version and build numbers of your MobiControl server?

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Hieu | posted this 18 November 2020

Hi Raymond Chan, thanks for your interest in my question

Sorry, my english is not good.

I use the MobiControl Cloud server
Version: 15.1.2.1035

The summary of the content is as follows: Galaxy Tab S6 device after enrollment has Device kind: Android Enterprise. But when I create Profile (Work Managed) and assign to this device but it doesn't seem to work. However, I tried creating Profile (Android Classic) and assigning to this device, it worked.

In addition, the Remote Control function has also disappeared

Some descriptive pictures:

https://imgur.com/r1UYlvL

https://imgur.com/wGISuAl

https://imgur.com/5h6IX5q

 

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Rafael | posted this 18 November 2020

Which Agentversion do you have on the device?

I think it could be the same issue other have too with actual agent and samsung devices.

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Hieu | posted this 18 November 2020

 

Agent Version: 14.4.1.1064
Yes, maybe this is a general situation, I think Samsung devices are having some problem

 

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JCMOD@SOTI | posted this 18 November 2020

Hi Kenny & Rafael,

 

Thank you for posting in SOTI Central.

 

This problem looks like the same problem detailed in this discussion: https://discussions.soti.net/thread/enrollment-problem-with-client-14-4-1-1064-on-server-15-1-0-3416/.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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