Hi all,

I'm having no luck in trying to get some geofence alerts to work, even just to test, and I'm wondering am I missing something.

I'm currently on the trial version of MobiControl Cloud, version 14.2.2.1170.

I'm testing with Lenovo TB-X304L tablets running Android 8.1.0, but have also been trying with a Samsung SM-G950F phone running Android 9.

I have created a geofence and created a corresponding left geofence alert rule, but it just doesn't generate any alerts, doesn't send an alert email, doesn't send a message to the device.

I'm putting a tick in the box that says 'Execute alert action even if this alert has been previously raised but not yet closed' when generating the rule.

I have a location data collection rule configured also, and it looks like that has been running OK when I look at location in the collected data tab.

I've done what I can to test things. I've taken a device outside the geofence and got it to check in, I've sent the device disconnect and connect scripts to see if that makes it realise where it is.

I have configured a second geofence in a completely different location and assigned the devices to that, and left the devices overnight to realise that they're not where I've said they're supposed to be. Still no alerts.

I've configured a different type of alert just to check (connecting to a particular wifi network) and the alert appears in the mobicontrol console, pops up on the phone and emails me just fine.


So, I suppose my questions are, am I missing anything stupid, and do geofence alerts normally work smoothly?


Thanks,

Brian