Getting error when adding app from Google Play Store to Application Catalog Rule - "The server could not complete your request. An internal error occurred."

Getting error when adding app from Google Play Store to Application Catalog Rule - "The server could not complete your request. An internal error occurred."

Hi,

 

we are getting error when we try to add google play store apps to an application catalog rule. The error appears after selecting the app in the search results. I have noticed that the version field is not filled in and also the description field contains some encrypted text. Issue happens with any app we tried. My guess is that the system is unable to parse the data from the app store correctly. Eventually the entry gets added after few retries but then I have noticed errors in the DS Log:

2018-07-10 12:12:02,526 (0x00002b20) [ERROR] ServerUtils::CheckIfMandatoryApplicationInstalled() Failed to verify MandatoryApplication version: Device(990004699487892), Expected(net.soti.surf), Got(net.soti.surf14.1.0 Build 58)

 

I do see some errors in the Management Service log that might be related:

********************************************************************
* Exception: Object reference not set to an instance of an object. *
********************************************************************
[TargetInvocationException: Exception has been thrown by the target of an invocation.]
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at Soti.MobiControl.ManagementService.MarketSearchCommunicationService.Details(MarketDetailsRequest request)
at Soti.MobiControl.ManagementService.ServiceBase.Soti.MobiControl.ManagementService.Contracts.IMarketSearchCommunicationService.Details(MarketDetailsRequest request)
at SyncInvokeDetails(Object , Object[] , Object[] )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at Soti.MobiControl.ManagementService.ServiceOperationInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

{
[NullReferenceException: Object reference not set to an instance of an object.]
at Soti.MarketSearch.MarketSearchHelper.GetAppInfo(String queryString)
}

********************************************************************

 

### 2018-07-10 16:25:50.982 WARN  [78]: GetInnerText: value is nul or empty. Node query: .//*[@class= "display-price"]

 

Our MobiControl version is 13.3.0.3217

 

4 Answers

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SMod@Soti | posted this 12 July 2018

Hi Rumen,

 

This is a known issue that was caused by the change in the way App information is retrieved from the Google Playstore.

A permanent fix to this issue was released in MobiControl v13.4.0.4744 and above and MobiControl v 14.1.3 and above and upgrading to this version should resolve this issue for you. 

 

Please let me know if you have any more questions. 

 

Thanks

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | soti.net |

 

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Rumen Garkov | posted this 12 July 2018

Thank you. How can I obtain the latest v13.4 version? From the web site I was able to download only the latest 14 version (14.15.0.1284). We are currently on 13.3.0.3217 and the upgrade path suggest upgrading first to 13.4.

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Raymond Chan | posted this 12 July 2018

Get the latest v13.4 patch version from

  https://docs.soti.net/soti-mobicontrol/release-notes/v134/134-maintenance-releases/

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Rumen Garkov | posted this 12 July 2018

Thank you. For some reason I was getting "Page not found" error when I tried before I posted the question, but now it is working and I was able to download the version.

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