Grant Permission to MC

Grant Permission to MC

Hi guys, i recently enrolled some Samsung A01 devices to MC with Zero Touch and Android Enterprise enrollment. Everything going well, but as per yesterday, 1 user come to me and show the MC apps in his phone show this notification :

Grant Permission to MC : Your It administrator policy requires that you grant all permission to MC. Revoking permission may put your device at risk and could result in corrective action by your administrator.

I am not really sure what happened, since the device going well before (about 2 weeks, the device enrolled around 8 April 2021).

I tried to unenroll the device and re-enroll it again, but after i unenrolled it from console, the MC in the devices still show that notification. It;s like the device as not unenrolled yet.

Anyone faced this issue before?

Thanks & regards,

Randy Saputra

2 Answers

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RRMOD@SOTI | posted this 20 April 2021

Hi Randy,

 

Thanks for posting in the SOTI CENTRAL !!

 

Please let us know if you assign all the following permissions during the enrollment. if some permissions are not allowed during the enrollment. Then, Mobicontrol do ask the user to allow these permissions on the device. You can also enable these permissions under the rules tab in latest versions of MC.

Is this happening on only one device ?

If yes, factory wipe the device then re-enroll it and enable all the permissions.

 

 

Let us know if you have any further questions and if this post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

 

 

Kind Regards, Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Randy, Saputra | posted this 22 April 2021

Hi support,

I am not really sure about that, maybe the user missed 1 or 2 permission.

Anyway i unenrolled it and now seems like the policy still there (i can't do Factory reset through the device or through Hard Reset).

Thanks & regards,

Randy Saputra

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