How do I enroll a Zebra MC3300 device if I want to use the Remote Control feature?

How do I enroll a Zebra MC3300 device if I want to use the Remote Control feature?

Dear Community!

 

Please help me.

I'd like to enroll a Zebra MC3300, but "Enrollment failed".

Parameters:

Android 8.1 - Build number: 02-32-04-.00-OG-U001-STD

SOTI Android Enterprise Agent: GoogleMobiControl1444_1051

VERY IMPORTANT: the Remote Control feature is necessary!!!

 

I have no idea how can I manage the correct enrollment, earlier I had some success enrollment with this

MC3300 device but only with Work Profile, only Remote View feature.

 

Thanks in advance.

 

Regards: SN

 

4 Answers

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ANKMOD@SOTI | posted this 01 March 2021

Hello Sander

Greetings !!

Thanks for posting to Soti Central!!

Kindly use the following method to enroll your device with android enterprise work manage device (Where you can have remote control inplace of remote view)

  • Kindly make sure your device must be completley factory reset  as agent used to stay in persistance storage so will not deleted completely with a factory reset through device settings so will suggest you to scan barcode mentioned in the link to factory reset it completley  https://www.mobilitysolutions.cz/files/Android%20Factory%20Default.pdf 
  • Once factory reset , kindly set up your device as a fresh device
  • Enter the SOTI EMM token identifier (afw#mobicontrol) when prompted to add a Google account
  • Click Next and follow the instruction to download and install android enterprise agent 
  • Once installed then enter enrollment id to enroll
  • You can also follow the below mentioned link for assistance to see all steps to execute on device side  (

 

I will wait for a response from your side.

 

Regards,

 

Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |

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Sandor Nemeth | posted this 02 March 2021

Dear ANKMOD@SOTI!

After previous incorrect attempts I had to reset with Factory Default reset file which did work.

I followed your suggested steps and it did also work. All good.

**SOLVED**

 

Appreciate your support.

Regards,

Sándor

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ANKMOD@SOTI | posted this 02 March 2021

Hello Sander

Greetings !!

Thanks for sharing your feedback!!

It's glad to hear that your issue is resolved.

Also, As that post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

Regards,

Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |

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Matt Dermody | posted this 02 March 2021

I do NOT recommend the afw#mobicontrol enrollment method for Zebra Android devices with SOTI. The StageNow method is the preferred and most streamlined method available and allows you to specify what Agent you want to install and you don't have to worry about dpc extra issues with the dpc identifier enrollment method such as system apps getting disabled during enrollment. 

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