How do you get the remote ring to work on Ck65 devices?

How do you get the remote ring to work on Ck65 devices?

In the fly out menu there is Execute Action - Remote Ring but it doesn't do anything. Soti is very new to me, I used to use smart systems and there was an option to send a loud beep code. That option was very useful when a person could remember where they set their device down. Just wondering if there is an option similar or something that can work. I tried to attach a picture but says discussions.soti.net says  "Sorry an error occured" - (yes that is how it is spelled in the error box). Any help is appreciated.

 

 

7 Answers

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Matt Dermody | posted this 09 February 2021
showmessagebox “YOUR MESSAGE HERE” NO_TIMER 4 NOTIFY_DEVICE
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Jax | posted this 10 February 2021

Where do I put that - there is no option in remote ring it only asks if you want to ring the whole group and that's a yes or no question. I tried putting it under scripts and running it - says successful but nothing happens to the device. 

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Andrew Khassapov | posted this 26 March 2021

Hi Jax,

The following worked for me:

On the device in SOTI:

SEND SCRIPT (PLATFORM)
> Script type = Legacy
> Enter the script, do not copy and paste it because the quotation marks don't seem to be parsed correctly. eg.:

showmessagebox “YOUR MESSAGE HERE” NO_TIMER 4 NOTIFY_DEVICE

I prefer to use:

showmessagebox "FIND ME" 2 1 NOTIFY_DEVICE

Because this sends a notification with a sound effect, for 2 seconds, and can be re-sent again.

If there is a 'Delivery Method' field, select Platform Notification Service.

This command will send a message box to the Honeywell Android device, with the default notification sound.
Please note if sound is turned off on the device, it will be muted.
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JCMOD@SOTI | posted this 30 March 2021

Hi Jax,

 

Did you manage to resolve the issue? Please mark the relevant post as the solution. Also, feel free to reach out if you're facing issues.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Shawn T | posted this 13 April 2021

Hi Jax,

The latest Android Enterprise Mobicontrol Agent v 14.4.5 has a new remote ring feature to help locate or alert devices. Should be very useful.

 Here are the scripting commands.

ring_device       

ring_device <volume>  

ring_device <volume> <time>   

ring_device <volume> <time> <is Vibrate>

 

  1. When we send ring_device, it will ring the device with the default ringtone volume for 60 seconds.
  2. When we send ring_device 40, it will ring the device with 40% of the max ringtone volume for 60 seconds.
  3. When we send ring_device 40 10, it will ring the device with 40% of the max ringtone volume for 10 seconds.
  4. When we send ring_device 40 10 1, it will ring and vibrate the device with 40% of the max ringtone volume for 10 seconds.
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Jax | posted this 05 May 2021

Well I found out that these CK65's we have run in Kiosk mode which doesn't allow for sound to play. These also don't have GPS and location services are turn off through our WIFI due to our security policy so unfortunately I probably won't be able to use the ring feature. 

 

Thanks for your help. 

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Jax | posted this 05 May 2021

Well I found out that these CK65's we have run in Kiosk mode which doesn't allow for sound to play. However it did work after I remoted onto the gun in Admin mode then run the script. For the Delivery Method field, I had to select MobiControl Agent then it worked great. 

Not sure if there is a way to make it loop, instead of trying to keep rerunning the script, that would rock. 

 

Thanks for your help!!

 

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