How to disable user to disconnect MC agent by clicking on Agent Status

How to disable user to disconnect MC agent by clicking on Agent Status

We are running Samsung A10S devices (Android 10) as enterprise enrolled, locked by a kiosk.

One of the entries of kiosk is the agent itself, so the user may have access to Content Library.

In the agent, the end use may select settings and then have access to the Server status. It is good, when the connection drops down to identify if there is any network restriction to our server.

The issue is the end user may touch the agent status when it shows as connected \ and then the agent is forced disconnected.

The devices are already set with dozen feature, what works fine. 

We just want to know how to block the user to command agent disconnection.

Device Detail Screen

5 Answers

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JSMOD@SOTI | posted this 22 February 2021

Hello Joao,

 

Thank you for posting on SOTI Central.

 

Currently it is not possible to disable this but I encourage you to open a new case with SOTI Support (email: support@soti.net) and we can help you to raise a Feature Request.

 

As a workaround, you can implement an Out Of Contact policy so the device attempts to reconnect after a period of time. Please see the screenshot below:

 

 

Kind regards,

 

Technical Support | SOTI Inc. | 1.905.624.9828 | support@soti.net | www.soti.net |

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Joao Nelson Cavezale de la Torre | posted this 23 February 2021

Hi, sorry for late reply.

The command connect has not worked properly. It claims as unknown command.

I have set in connection setting for reconnect on 10 seconds and it has improved. The main issue is the server start to enlarge its queue length, because of too much reconnections that are not caused by end user request.

 

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ANKMOD@SOTI | posted this 23 February 2021

Hello Joao

Thanks for your reply

Kindly try to use the following command as well and let us know the outcome of that

connect -f

 Where -f forces the device agent to connect regardless of configuration or setup settings.

 

In case it does not work out so i would request you to share the following details with us

Device manufaturer and os version on which you are testing

Screenshot of the message section , where it is showing this as a unknown command

 

  

Kind Regards, Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |

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Joao Nelson Cavezale de la Torre | posted this 24 February 2021

That worked fine. Tks, JN

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ANKMOD@SOTI | posted this 24 February 2021

Hello Joao

Thanks for sharing your feedback 

Its really nice to hear  that it has worked for your use case  and I would really appreciate it if you could mark the appropriate comment as 'Solution' to help others find the answer.

 

Kind regards,

Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |

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