How to reset Webconsole Password of Mobicontrol On-premise server?
If you have another web-console administrator account with access to console security functions such as managing user account and permissions, you can use that account to reset the password of the problematic administrator account.
If you are locked out of ALL administrator account(s) with console security permission, then you have to contact Soti support to open an official support ticket. There is a mechanism using command-line tool for resetting administrator password. They have to confirm you are the owner/official technical contact for the server concerned, and there is a token exchange mechanism to complete the reset. So, Soti support team doesn't need to have access to your server (and you don't need to reconfigure your firewall to allow them to remotely access the server).
The process is called a "secreset" and Raymond is correct as to the requirements. If this is required, have an authorized contact reach out to us to create a case and we will have them complete an authorization form.
At that point we can discuss assisting you in regaining access to your Administrators Account with your SOTI Technical Support Specialist. Please ensure you are authorized and have the required permissions and access to your MobiControl Servers to avoid any delay in processing this request for you.
If you are not authorized and therefore cannot speak on behalf of your organization, have someone who is already authorized reach out to your SOTI Account Manager to have them go though the authorization process.
Hope this helps,
Technical Support | SOTI Inc. |1.905.624.9828 | firstname.lastname@example.org | soti.net |
Technical Support | SOTI Inc. |1.905.624.9828 | email@example.com | www.soti.net |