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How to upgrade Soti Agent 13.3.1 to latest version (Soti Mobicontrol Server 14.3)

A
Andrei
Dynamic Parcel Distribution S.A

Hi,

We have the following problem: we have 700+ devices (M3 SM10 LTE) and some time ago we upgraded Soti Mobicontrol server from (I don't remember what version) to 14.1. Most of our devices had agent version 13.3.1. After server upgrade we are unable to upgrade agent version because is incompatible with server version. Devices with 13.3.1 don't download new packages from the server because of this and this is very important to us. These downloads must work.

We manually installed on few devices the newer agent version (13.5.0 and 13.5.1) and devices downloads packages like it should.

The big question is: how can we make the upgrade automatically ? Because to install this manually on each, is a pain in the *** ...  

Thank you in advance!

Andrei

Edited 6 years ago
Android
ANSWERS
S
SSMOD@Soti
6 years ago

Hello Andrei,

This issue might be due to unavailability of the latest agent for the M3 SM10 LTE devices in the database. There is a process called Agent injection that needs to be performed on your database to add the latest agent of the respective manufacturer on your environment. I will suggest getting a support case open regarding the issue so that we can investigate and try to provide a possible solution. 

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