Installation aborted by install script

Installation aborted by install script

This is kind of a shot in the dark but here goes:

We recently updated MobiControl and we've had a few issues but mostly they've been worked out. We've had to create a few packages from scratch but there are a handful of devices that when we try and push the updated package out to them it fails. I looked int the log file and got this message:

"Package "New Inv" version 1.0 failed to install. Installation aborted by install script"

I've asked around and no one seems to know what the install script is or why it's failing. Like I said we have thousands of these devices that took the update no problem, it's just about 20-30 that's it's failing. They all are the same device and they all appear to have the same profiles installed.

We are running Zebra MC67 scanners with Mobiles Mobile

Does anyone have any ideas?

4 Answers

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Raymond, Chan | posted this 24 April 2018

As all your thousands of devices are the same model and have the same profiles installed without problem, is it possible that these 20-30 problematic devices have intermittent communication problem during the package deployment?

 

Have you tried manual device check-in and re-installation of the problematic package on these 20-30 devices?  

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Ben Schinkel | posted this 25 April 2018

Yes, we've tried the manual device check-in and when I try to re-install the package I get this message in the logs:

 

Package "New VTR" version 1.0 failed to install. Installation aborted by install script

Profile "VTR 2018-04-19" version 1 failed to install

 

This is where we are stuck. I have no idea what the install script is or why it's failing.

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Raymond, Chan | posted this 25 April 2018

If the problem persists after repeated retries on the same devices, maybe you should check if these 20-30 devices have different firmware versions/build numbers or different device agent versions/build numbers from the other thousands of devices that work.

 

Did you get your mentioned log message  from the server log file or from the log file on the devices?

 

What is version/build number of your MobiControl server? 

 

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Ben Schinkel | posted this 25 April 2018

Thanks so much for your replies.

I got my log file from the device itself.

As far as I can tell all the devices that aren't working are using the same Agent Version of the devices that ARE working which is 13.4.0.4568 and they are all the same platform (Windows Mobile) OS Version (5.2) and Model (MC67ND).

Our MobilCointrol Build is 13.4.0.4591

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